What are the responsibilities and job description for the Customer Care position at GEM Supply Company?
Description
We are seeking a Customer Care Representative to join our team! We focus our energy on improving the lives of our customers and others around us. You will be improving lives by providing product and service information, entering orders and ultimately working to provide the lowest total cost solution to customers.
Responsibilities:
- Handle customer inquiries
- Build long term relationships with our customer base
- Provide information about the products and services
- Provide status updates on orders and repairs
- Troubleshoot and resolve issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Schedule appointments
- Put smiles on faces
Qualifications:
- Bilingual (English & Spanish)
- Previous experience in customer service, sales, or other related fields
- Ability to prioritize and multitask
- Excellent written and verbal communication skills
- Attitude of Servitude and Positivity
- Instinctual Empathy
