Microfocus Support Engineer

Overview :

Location : Hybrid - Tampa, FL or Coppell, TX (3 days a week onsite)

Duration : 6-month contract to hire

Industry : Financial Services

Experience Level : Mid-Senior

Experience Required : Minimum 6 years of related experience

Education Level : Bachelor's Degree preferred or equivalent experience

Job Function : Information Technology

Compensation : Compensation package and all related details to be disclosed during initial screening process

Total Positions Available : 1

Relocation Assistance : No

Visa Sponsorship Eligibility : No

Our esteemed financial services client is seeking a confident ALM / QC Lead Support Engineer to orchestrate the management and strategic support for ALM tool-related functions. The role centers on elevating efficiency and fostering a user-focused technological environment within a culture that prioritizes continuous growth, clear communication, and collaborative success.

Key Responsibilities :

Administer and customize QC server licenses, establish user access, and configure projects.

Deliver exceptional training and support for tool users, facilitating ease of use and integration.

Act as a first responder for tool-related queries, offering timely resolutions and innovations.

Conduct thorough monitoring and proactive maintenance to support cross-functional teams.

Qualifications :

Proficiency in Micro Focus ALM / QC / Octane Administration, including installation, upgrades, and patch implementation.

Expertise in customizing tools for optimal workflow, including scripting and automation.

Adept at SQL querying for intricate data handling, reporting, and ALM project customization.

Experienced in managing cross-project templates and integration with various tools.

Job Insights :

Strong experience in license management, ALM tool setup, and user creation is a must.

Hands-on skills with VB scripting and Microfocus QC / ALM OTA API, essential for innovation and efficiency.

In-depth knowledge of SQL queries, dashboard configuration, and project migration strategies.

Leadership Expectations :

Foster a workplace that celebrates diversity and encourages open communication.

Share information effectively and ensure mutual understanding in every interaction.

Nurture meaningful connections and collaborate across teams for greater achievements.

Promote responsibility and proactive problem-solving to ensure successful outcomes.

Mentor and develop talent, contributing to individual success and organizational excellence.

Advocate for innovation and embrace transformative ideas to advance our vision.