What are the responsibilities and job description for the Warranty Supervisor position at Gemaire Distributors?
Here is what you will be doing as part of the team:
Business Title: Warranty Supervisor
Objective: The Warranty Supervisor manages the workflow within the Warranty and Service Department.
About Us
Job Requirements
Duties and Responsibilities:
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications:
Bachelor’s degree in Business or a related field is preferred.
Work Environment Details:
Office Setting Hybrid Schedule, working 2 days minimum at the office/branch a week.
Physical Demands Demand Frequency:
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Never
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
Business Title: Warranty Supervisor
Objective: The Warranty Supervisor manages the workflow within the Warranty and Service Department.
About Us
Job Requirements
Duties and Responsibilities:
- Lead and Supervise Warranty Clerks Team: Oversee and mentor a team of Warranty Clerks, ensuring efficient workflow, high performance, and professional development.
- Collaborate with Operations Warranty Team: Work closely with the Operations Warranty team to address and resolve open warranty claims promptly and effectively.
- Track Credit Memos: Accurately track and manage credit memos owed to Gemaire for warranty claims and vendor returns, ensuring timely processing and reconciliation.
- Utilize Vendor Portals: Efficiently use vendor portals to monitor, track, and follow up on open claims and returns, ensuring accurate and up-to-date records.
- Issue Resolution: Proactively troubleshoot and resolve any issues that arise during the warranty claims and returns process, maintaining smooth operations.
- Monitor Claim Closure Rates: Regularly monitor and analyze the successful closing rate of warranty claims and vendor returns, implementing improvements as necessary.
- Vendor Communication: Maintain clear and effective communication with vendors regarding the status of warranty claims and vendor returns, working collaboratively to resolve any open issues
- Support Sales Centers: Provide comprehensive support to Sales Centers in addressing warranty
In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.
Required Qualifications:
- A Bachelor’s degree in Business or a related field is preferred.
- Previous experience in accounts payable is highly desirable, demonstrating familiarity with financial processes and vendor management.
- Demonstrated excellence in customer service, with a strong ability to follow through on tasks and commitments.
- Proven supervisory or management experience, with a track record of successfully leading and motivating teams.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn new software tools.
- Strong capability to manage multiple tasks effectively in a dynamic and fast-paced work environment with competing priorities.
Bachelor’s degree in Business or a related field is preferred.
Work Environment Details:
Office Setting Hybrid Schedule, working 2 days minimum at the office/branch a week.
Physical Demands Demand Frequency:
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Never
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Never
Reaching or working above shoulder Never
Walking Occasional
Standing Occasional
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Occasional
EEO Statement:
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
