What are the responsibilities and job description for the Customer Liaison / Customer Technician position at Gemini Group, Inc.?
Title: Customer Liaison / Customer Quality Technician
Reports To: Quality Assurance Manager
Reports To: Quality Assurance Manager
Status: Full-Time/Hourly(40 hours/week; additional hours as needed to support department and individual goals).
Job Requirements
- High School diploma, or equivalent
- 1-2 years customer contact experience
- Excellent verbal and written communication skills
- Excellent organizational, presentation, multitasking, and team work skills
- Proficient knowledge of Microsoft Office suite (Word, Excel, Project, PowerPoint)
- Bilingual (English and Spanish)
Job Preferences
- Excellent analytical skills in problem solving and finding root cause to take corrective actions
- Proficient knowledge of quality certification programs such as Q1 and TS-16949
- 1-2 years experience in manufacturing processes, operators, and procedures - preferably in automotive
- Travel flexibility, if necessary
Job Summary
Analyze quality related issues, solve problems, liaison between Tier 1, 2, and 3 to Customers and the Manufacturing facility.
Essential Job Functions
- Issue quality inspection request for inspection/certification.
- Develop inspection plan, which includes frequency, sample size, and measurement techniques.
- Resolve field and customer claims.
- Receive and communicate claim issues with customer and other affected departments.
- Conduct containment activities.
- Track response timing of 3D and closure of 8D.
- Maintain Internal & Customer Quality Databases when applicable.
- Recommend, coordinate, and implement corrective and preventative actions.
- Review manufacturing methods to improve quality.
- Measure parts against drawing using caliper, optical comparator, ruler, etc.
- Determine the effectiveness of supplier systems, appraises the current quality.
- Determines quality problem areas and assist in corrective action or minimization of these problem areas.
- Provide decision on inspection planning, quality-related training and/or reporting.
- In-depth working knowledge of all aspects of quality assurance, statistical problem soling techniques and basic quality control to analyze supplier facility.
- Maintain balance between the customer and quality needs.
- Understand and deploy the goal, purpose, approach and applicability of the Quality System requirements.
- Develop a program that will meet quality goals set forth by upper management in a timely manner.
- Lead effective corrective action and preventative action to resolve quality concerns.
- Review and follow-up internal/external corrective action reports.
- Participate in ISO-14001, TS-16949, Kaizen, etc.
- Perform 5s functions.
- Perform finished goods inspections when needed.
- Verify effectiveness of corrective actions taken to address internal and external non-conformances.
- Ensure segregation and requalification on in-house inventory and returned material based on a customer complaint.
- Maintain and updated QA files.
- Other duties as assigned.
