What are the responsibilities and job description for the Customer Service Representative position at Gemini, Inc.?
Gemini is searching for a Customer Service Representative in our Metals Department.
A day in the life of a Customer Service Representative at Gemini includes:
- Multi-task to perform daily customer service duties (answer phone calls, enter orders, provide technical advice on product related issues, etc.)
- Enter order and quotation requests into the order entry system.
- Be a technical resource (i.e., style, size, application, mounting, etc.) for standard and specialty Gemini products to our partners.
- Encourage our partners to utilize and navigate our digital platform.
- Liaison to our internal and external customers.
- Collaborate with other customer experience team members with continuous improvement, special projects, and daily requests.
- Maintain an exemplary customer service/problem solving attitude and handle difficult customer situations to our partner’s satisfaction. Escalate when necessary.
- Complete career development training as necessary for job requirements and/or advancement.
- Reporting to our Customer Experience Manager.
Position Requirements
- Two years post high school education and two years work experience or an equivalent combination of education and experience.
- Excellent skills in communication, interpersonal relationships, and customer service.
- Well organized, with good numerical skills and a familiarity with computer data base usage and internet file transfer.
- Ability to handle high volume of incoming calls, manage workflow and deal with problem customers as required.
About Us:
- As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship.
- We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
- Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; hr.dept@geminisignproducts.com or call (507) 263-3957 and ask for the Human Resources Representative assigned to the location of interest.
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
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