What are the responsibilities and job description for the Customer Service Specialist position at Gemini, Inc.?
This position creates opportunities for those who want a position that uses both customer service and design skills using Adobe Illustrator. This approach allows us to attract highly qualified team members who meet our rigorous expectations. Team members must learn all aspects of our Customer Experience (CX) team functions of our core products. This capability will enable us to send customers an acknowledgment along with a layout for their approval simultaneously.
- Qualifications:
- Consistently exceeds performance expectations in quality and productivity.
- Proactively supports team members and utilizes cross-training to assist others.
- Actively identifies and pursues training for self-development.
- Willingness to seek feedback for continuous improvement.
- Ability to learn both Customer Service and Layout functions.
- Key Responsibilities:
- Answering phone calls or emails from consumers to respond to questions.
- Maintain expert knowledge of Gemini’s products in Customer Service and Layout Designs.
- Provide tailored solutions that address specific customer needs rather than a one-size-fits-all approach.
- Provide a streamlined approach to customers by processing orders from start to print to deliver convenience, quality, and outstanding customer satisfaction.
Benefits:
- $0 Health Insurance Premium for Employee-Only Coverage (Plus low-cost premiums for other coverage levels!)
- 4% Retirement Match with Profit Sharing
- Generous Paid Time Off (Vacation, Holiday, Parental, Volunteer, and Sick)
- Dental, Vision, Disability and Life Insurance
- Get Paid Weekly
- Use of Company Owned Resort in Hayward, WI
- Tuition Reimbursement Program
About Us:
- As a leader in the signage manufacturing industry, Gemini, Inc. has been providing stability to our employees since 1963. We know what it means to be human, and we strive to make sure our employees feel valued. Due to our incredible family of employees, we have grown substantially and are looking to grow our team further with like-minded individuals that share in our company values: Customer Commitment, Teamwork, Respect, Diversity, Stability, Stewardship.
- We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, marital status, veteran status, or disability.
- Gemini will provide reasonable accommodations for qualified individuals with disabilities. For additional assistance email; hr.dept@geminisignproducts.com or call (507) 263-3957 and ask for the Human Resources Representative assigned to the location of interest.
- Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
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