Personnel Assistant II

PERSONNEL ASSISTANT I (PAI)

Minimum Experience / Education: Requires functional training.

Description of Duties: Serves as professional customer service specialist and achieves customer satisfaction by delivering military HR services in a professional, courteous, and timely manner. Possesses skill-level 2 technical proficiency across a variety of military HR functional areas. Performs as HR specialist within a MPE work center such as Customer Service, Passport Administration, ARMS, Awards and Decorations, In & Out Processing, ID/CAC Card Management, and Personnel Applications. Performs as HR specialist within a CPE that provides quality personnel support to commanders and appropriated employees. Demonstrates in-depth subject matter expertise and extensive knowledge of related DoD and USAF governing directives, HR personnel policies, and base-level operating procedures. Researches records, policy, directives, regulations and/or other military historical documents to verify accuracy of records or determine benefits eligibility, including to dependents and former spouses. Relies on experience and judgment to plan and accomplish goals. Exercises creativity and latitude in executing delivery of HR services. Collects workload and develops and implements performance metrics used to measure work center performance against quality control standards.

The duties of military HR specialists are important and technically involved. HR specialists are customer service professionals trained to counsel and advise Airmen, family members, and civilians concerning their entitlements and eligibility for a wide array of personnel programs. HR specialists must be subject matter experts in their respective work centers. They must be thoroughly familiar with core governing regulations and related directives that prescribe specific policy and procedures, as well as the interfaces between the automated personnel systems that support HR business processes. HR specialists review incoming documentation, identify incorrect or incomplete source documents, advise supported unit commanders, coordinate with other installation service providers, and perform case management by communicating with various AFPC proponent offices. HR specialists deliver briefings to individuals and groups, access and update multiple standard automated personnel systems simultaneously, perform research and make independent decisions, maintain workload information, and implement metrics to support performance-based quality control systems.

The Personnel Assistant I (PA I) performs a variety of general personnel clerical tasks in such areas as records, benefits, training, and customer service. The PA I may also conduct surveys and update manual and automated personnel records as well as performing Functional Area Records Manager (FARM) duties or Records Custodian (RC) duties for the Military Personnel Section (MPS) only. Additional duties may be performed at the discretion of the site’s Team Lead and In Accordance With (IAW) the Performance Work Statement (PWS).

High level of proficiency required in HR core competencies that include handling routine and complex customer inquiries via telephone and e-mail, and coordinating with supported unit administrative personnel, unit commanders, and other installation service providers. Conducts detailed briefings and counsels members and family members on detailed HR procedures. Accesses multiple automated systems such as MILPDS to update emergency documents (DD Form 93 and SGLI) and other Member data elements. Performs Transaction Register (TR) as well as Management Assessment Products (MAPs) analysis and assists in corrective actions with same when directed by higher level Personnel Assistants or Site Lead. Scans and transmits documents to AFPC, may serve as VO for issuance of CAC cards from the RAPIDS system, processes personnel applications, and manages publications, forms and files. Retrieves and revokes ID cards from Members and dependents as necessary. Responds to questions for Dress and Personal Appearance, military leave, permissive TDY and special leave, administers fundraising and voting programs and the Family care Program. Proficiency required across a broad spectrum of HR major functions and mission-essential tasks, including a firm grasp of multiple, standard HR automated systems such as ARMS, MILPDS, MDCPDS, and DEERS/RAPIDS.

Upholds the highest standards of integrity, honesty, openness and professionalism. Committed to delivering quality and value to military Service Members, family members, and retirees in the installation area of responsibility.

PERSONNEL ASSISTANT I (PA1)

Job Types: Full-time, Contract

Pay: $15.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15