What are the responsibilities and job description for the IT Helpdesk Specialist position at Gemma Power Systems?
Position Summary
Gemma Power Systems is seeking a full-time IT Helpdesk Specialist to provide frontline support for end-users, ensuring seamless IT operations across our construction sites and corporate offices. Our IT department is committed to delivering high-quality technical support, implementing IT solutions, and enhancing business functions through effective technology management.
We are looking for a proactive, customer-focused individual who thrives in a fast-paced environment, enjoys problem-solving, and takes full ownership of technical issues from diagnosis to resolution. The ideal candidate must also be flexible to travel to various job sites to support network and infrastructure mobilization as needed.
Position Overview
As an IT Helpdesk Specialist, you will be the primary IT resource at our home office while also providing remote and on-site support to project locations. You will be responsible for supporting end-users and ensuring the smooth operation of technology systems. This role requires expertise in hardware, software, networking, and infrastructure, along with the ability to adapt to the dynamic conditions of an active construction environment.
Responsibilities
Helpdesk & End-User Support:
- Serve as the first point of contact for IT-related issues via ticketing system, phone, and in-person support.
- Troubleshoot hardware, software, and network problems, ensuring timely resolution to minimize downtime.
- Assist users with Microsoft 365 applications, including Teams, Outlook, SharePoint, and OneDrive.
- Provide support for VPN, remote desktop connections, and mobile device configurations.
- Maintain documentation of troubleshooting steps, resolutions, and user guides for common IT issues.
- Other responsibilities as needed to support various needs in end-user and back-office operations.
Education & Experience Requirements
- Degree in Information Technology or a related field.
- 2 years of experience in an IT Helpdesk role or similar, preferably with field experience.
- Strong understanding of Windows Environments, networking protocols, and IT infrastructure.
- Excellent communication, coordination, and time management skills.
- Ability to diagnose & resolve IT issues swiftly and effectively.
- Adherence to policies and procedures as documented for IT related activities.
- Maintaining accountability, responsibility, and expectations as defined for helpdesk related activities.
Physical Demands and Work Environment
- Ability to move around a heavy construction environment.
- Occasionally, ascend/descend ladder to service equipment.
- Move boxes and equipment weighing up to 40 pounds.
- Exposure to outdoor weather conditions, loud noise, and extreme heat/cold.
- Required safety equipment including protective footwear.
- Reasonable travel as required to support project sites.
Gemma Benefits
- Advancement and Growth Opportunities
- Paid Time Off
- Comprehensive Nationwide Health and Welfare Benefits
- Company Sponsored Events
- Financial Planning and Savings Resources
- 401k Retirement Savings Plan
- Paid Holidays
- Work-Life Balance
About Gemma Power Systems:
Gemma Power Systems, a wholly owned subsidiary of Argan Inc. (NYSE: AGX), is a leading Engineering, Procurement and Construction (EPC) company providing innovative solutions for the power, renewable and industrial industry. Our wide-ranging and comprehensive experience comprises more than 15 GW installed capacity including state-of-the-art combined cycle and simple cycle gas turbine plants, biomass projects, solar facilities, wind farms, biofuel plants, industrial and environmental facilities spanning the continental United States.
Additional information about Gemma Power Systems can be found at www.gemmapower.com.
Gemma Power Systems is an equal opportunity employer. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected classification as established under federal, state, or local law.
