What are the responsibilities and job description for the Patient Services Representative position at Gen X Consumer Solutions LLC?
Job Summary:
We are seeking a Patient Service Representative (PSA) to support our practice/department in providing high-quality patient care. The PSA plays a key role in managing patient interactions, from check-in to check-out, handling inquiries, scheduling appointments, verifying insurance information, and assisting with front-office administrative tasks.
This role may require working in a medical office or call center setting and may involve rotating between functions or departments as needed. The ideal candidate will have strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Welcome and assist patients, ensuring a positive and professional experience.
- Schedule, confirm, and reschedule patient appointments as necessary.
- Answer patient inquiries via phone and in person, providing accurate information.
- Verify and update patient insurance and billing details.
- Collect co-payments and document point-of-service transactions.
- Coordinate communication between patients, providers, and medical staff.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Support overall patient satisfaction, operational goals, and workflow efficiency.
- Perform additional administrative tasks as needed.
Requirements:
- Strong customer service and communication skills.
- Ability to handle a high volume of patient interactions efficiently.
- Attention to detail when managing sensitive and confidential information.
- Proficiency in using office systems and scheduling tools.
- Ability to work both independently and as part of a team in a fast-paced environment.
Preferred Qualifications:
- Previous experience in healthcare administration, patient services, or a medical front office role.
- Familiarity with Electronic Medical Records (EMR) systems.
- Knowledge of insurance verification and billing procedures.
- Experience in a call center or medical office setting.
Additional Information:
- This position may require rotation between departments and responsibilities.
- Flexibility to work in various healthcare settings, including call centers and physician offices.
Job Types: Full-time, Contract, Temporary
Pay: $20.68 - $21.60 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $21 - $22
