What are the responsibilities and job description for the Patient Specialist position at Gen4 Dental?
Company Description
Smile One Services is an off-site support center serving Smile Dental Partners and Daydreams Procedure Center. Smile Dental Partners is West Michigan’s only multi-specialty dental practice, combining adult dentistry, pediatric dentistry, and orthodontics under one roof at five locations. Daydreams Procedure Center is West Michigan’s premier resource for pediatric dentistry under general anesthesia. Smile One Services supports both of these entities with a full-service call center, bi-lingual support, Insurance verification, and surgical treatment coordination and scheduling.
To learn more about our office, check out our website here: https://smiledentalpartners.com/locations/
Job Description
Our patient specialists are the heart of our practice – they are the first impressions to be made on our patients. Our team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:
Work Life Balance (Monday-Thursday 8AM-5PM Friday 8AM-3PM)
3 weeks PTO & 8 Paid Holidays
Paid Parental Leave
Medical/Vision/Dental Benefits
401k Match
Professional Growth and Career Advancement Opportunities
Key Responsibilities
Responsible for scheduling new patients and effectively managing both the Doctor and Hygiene schedules
Act as a liaison or case manager between the practice and the patient
Answer questions about treatment plan, discuss financial options, and make agreements about treatment, cost, and method of payment
Schedule treatment for patients who have existing treatment plans
Ensure that patients with outstanding balances are informed of the practice’s financial policy
Track and record the referral source on all new patients.
Qualifications
- Customer service/sales experience
- Dental office experienced (preferred)
Additional Information
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Working Environment & Physical Requirements
Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.
