What are the responsibilities and job description for the Technical Service Trainer position at Generac Power Systems Inc?
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
The Technical Service Trainer is responsible for training/instructing technicians in all aspects of generator repair and installation. The Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products.
Essential Duties & Responsibilities:
Instruct/Train technicians in all aspects of generator repair and installation.
Develop and present technical training curriculum
Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
Establish warranty flat rates for new product prototypes
Work with internal departments to fabricate training units
DOT driver (Non CDL)
Other duties as assigned
Minimum Qualifications:
High School Diploma or equivalent
3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
Preferred Qualifications:
Associates or Bachelor’s degree
Curriculum development experience
Technician Excellence or ASE (Automotive Service Excellence) certification
Previous experience using SAP or equivalent ERP
Knowledge, Skills and Abilities:
Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
Demonstrated strengths in writing and presenting / instructing technical information
Ability to develop testing plans
Technical aptitude to do basic generator start up and troubleshooting
Ability to deal with shifting priorities and moving deadlines
Highly organized and detail oriented
Familiarity with hand tools and test equipment
Level of Independence: This position acts independently under the direction of the Senior Manager Service Training
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
