What are the responsibilities and job description for the Aftermarket Parts Coordinator - Industrial position at Generac Power Systems?
We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
A career at Generac means stepping into a company that leads technological advances. For more than five decades, Generac has designed and manufactured diesel, natural gas, and bi-fuel generators, but we’ve evolved into so much more. As we continue to grow in both size and technological advances, we consistently push past norms to pave a way towards the future. We are not simply satisfied with what is working now. Instead, we challenge ourselves to revolutionize and optimize the industry while bringing out the best in our people.
The Aftermarket Parts Coordinator is responsible for executing special projects in relation to operational efficiency and aftermarket experience. This position will be focused on tactical projects needed to create a best in class aftermarket experience. The position may also be asked to support the parts call center(s) if a need were to arise.
Major Responsibilities
Provides accurate and friendly information to the Dealer Network.
Maintains straightforward project management tracking for aftermarket services.
Assists in onboarding new customers and training dealers.
Collects customer feedback to evaluate and improve existing procedures, addressing complex challenges.
Manages parts orders using moderate to complex SAP transactions.
Supports communication plans with facilities.
Administers parts changes and creation under current processes.
Assists in parts life cycle management with a focus on supply chain.
Contributes to process, policy, and continuous improvement initiatives.
Helps create and maintain work instructions and other necessary documents.
Contributes to key service metrics goals reported to dealer network.
Keeps business and product knowledge up-to-date through training and continuing education.
Performs other duties as assigned.
This job will utilize a variety of sales and product management strategies to drive and unmatched customer lifecycle value resulting in aftermarket sales growth.
Collaborate with service, operations, supply chain, marketing, pricing and other matrixed groups to drive business flawless business initiatives.
Develop and implement strategic sales and marketing plans.
Coordinate with distribution partners to grow market share.
Manage product development branding project to drive brand equity.
Develop national sales strategies and engage with key accounts.
Analyze sales trends and manage P&L to achieve targets.
Resolve customer issues and ensure satisfaction.
Expand business into new areas and negotiate product placements.
Ensure excellent customer service and implement continuous improvement strategies.
Minimum Job Requirements
Associate’s degree or equivalent experience in relevant field
3 years related experience in aftermarket or parts management
Strong analytical, organizational, and creative thinking skills, along with excellent interpersonal and communication abilities
Advanced knowledge of SAP
Electrical or mechanical aptitude and ability to read exploded views
Windchill familiarity required
Preferred Job Requirements
3 years related experience in aftermarket or parts management
Excellent Customer Service skills;
Ability to communicate verbally and in writing in a professional manner;
Strong order/inventory management skills
Strong understanding and knowledge of engine/generator maintenance schedules and requirements
Strong knowledge of Microsoft office suite
Advanced problem-solving skills
Ability to remain calm in high-stress situations
Basic leadership competencies
Ability to work independently and make decisions in the best interest of the customer and the company
Can do attitude with emphasis on teamwork.
Advanced SAP/order management knowledge
Great Reasons to work for Generac:
Competitive Benefits: Health, Dental, Vision, 401k and many more
Free onsite gym open Monday through Saturday for Generac employees
We offer product loan (for up to 4 days) and discount programs
Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators
Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.
We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.
We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront.
Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
