Customer Service Representative

Job Requirements

Benefits: Health Insurance, Dental Insurance, Vision Insurance, Retirements Savings, Commission Opportunities

Cassell Brothers is growing! They only hire the best, and their customers love them for it!

Apply today and find out why being part of the Cassell Brothers team will be the best decision for you. They appreciate their team members and inspire ongoing training and education to set you up for success. People often come to them looking for a job, but they stay with Cassell Brothers because they find a fulfilling career, room to grow, and opportunities to excel. They need a top-of-the-line Customer Service Representatives who genuinely cares about their customers and looks at this opportunity as not just a job, but a career.

Job Duties

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence, be clear, compelling, and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Update client accounts for accurate contact information
• Tag accounts with the appropriate tags
• Outbound calls as needed to handle demand
• Follow up on open estimates, service plans, inspections via outbound calling, emailing, and snail mail
• Maintain a minimum KPI score of 80% closing rate right after training
  
  

Required Experience

• 3 years of customer service experience
• Computer skills
• Must have strong typing skills and be detail-oriented
• Strong written and verbal communication
• Ability to communicate and interact with others effectively in a professional, courteous manner
• Being able to multitask and keep accurate records
• Knowledge of different software systems and being able to navigate multiple computer screens at a time.
• Ability to work overtime, evenings, weekends, and holidays as needed.
• This job is with an independent Generac dealer and not for employment with Generac Power Systems, Inc.
  
  

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.