What are the responsibilities and job description for the ReceptionistCustomer Service position at GENERAL BUILDING APPLIANCE CORP?
Benefits : 401(k)
Company parties
Competitive salary
Employee discounts
Health insurance
Training & development
Benefits / Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Health benefits
401K
Health Savings Account
Job Summary Hampton Appliance is a family-owned and operated appliance business located in Garden City Long Island. We have been in business since 1947 and we are looking to expand our team! We are looking to add a receptionist / customer service associate for our fast-paced office. We have a great core group of employees who are treated like family. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. We are an equal-opportunity employer.
Responsibilities for this position will include but are not limited to :
Answer telephone calls and take detailed messages when needed.
Updating customer records and orders as necessary
Recording incoming inventory and updating inventory as needed.
Setting up and following up with client service calls.
Sending out and processing client extended-warranty contracts
Organizing and filing sales orders and invoices
Data entry for various aspects of the business
Qualifications :
Exceptional customer service / phone skills are a must
Must be comfortable speaking on the phone with clients
Excellent communication skills, both verbal and written
Excellent computer skills with proficiency in Microsoft Excel, Word, and Google Drive
Ability to work as a part of a team
Highly organized with the ability to prioritize projects and manage time effectively
Ability to work in a Fast-Paced Environment
Previous experience as a Customer Service Representative or in a similar office role is preferred
Spanish speaking is a plus
All interviews will be conducted in person at our Garden City office.
