What are the responsibilities and job description for the Supervisor, Employee Services position at General Dynamics - Bath Iron Works?
Job Description
This position reports to the Manager, HRIS & Employee Services, and is responsible for performing HR-related duties including but not limited to:
- Oversight of the Employee Store including supervision of clerical staff/cashiers, management of the Retail Control System, invoicing, inventory, and financial reporting.
- Management of BIW’s relationship with food-truck, vending, and micro-market service providers.
- Supervision of BIW’s Mail room services.
- Reconciling Employee Store month-end reports with Finance, and performing basic quantitative and qualitative data analysis.
- Providing system training to clerical staff.
- Supporting the HRIS Manager on a variety of projects including analysis, implementation of new programs, and system changes.
- Assist in audits, standard procedure reviews and special projects as needed.
- Assist in resolution of HR issues or questions from walk-ins, emails, phone calls, and other general correspondence as needed.
- Assist in other areas of Human Resources as needed.
Required/Preferred Education/Training
- High School diploma or GED required.
- Associates degree in Business, Human Resources, or related field preferred.
Required/Preferred Experience
- 3 - 5 years of customer service experience in a retail environment with supervisory experience, retail management experience strongly preferred.
- Experience with retail control systems required, NCR Counterpoint strongly preferred.
- Experience with HRIS and timekeeping systems preferred.
- Intermediate to advanced skill level with Microsoft Office Suite products.
- Strong mathematical, analytical, and computer skills.
- Exceptional writing and grammar skills; ability to draft professional correspondence.
- Excellent organizational skills and attention to detail.
- Ability to prioritize daily workloads and multi-task in a fast paced environment.
- Strong customer relations, communication and interpersonal skills.
- Ability to work independently, with initiative.
- Effective problem-solving and decision-making skills.
- Basic experience in database application development preferred.
