What are the responsibilities and job description for the Customer Service Support Specialist - TS/SCI with Polygraph - Security Clearance Required position at General Dynamics - IT?

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE :

Windows Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
MAC Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of macOS (Operating System).
Technical and Analytical Competency : Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
Organizational Competency : Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
Interpersonal Competency : Listen actively, render empathy, maintain professional demeanor in frustrating situations, and write concise reports, e-mails, and memos.

WHAT YOU’LL NEED TO SUCCEED :

Education : Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

Experience : 5 years of related

Required Technical skills :

Demonstrated experience in customer service

Demonstrated experience in technical support service

Demonstrated experience in system administration for Windows and Linux systems

Demonstrated experience trouble-shooting hardware, telephony, and video

Demonstrated experience deploying and testing hardware and software

Demonstrated experience using an enterprise ticketing system

Demonstrated experience installing and maintaining Apple Devices

Demonstrated experience working with Windows Operating Systems

Demonstrated experience working with Linux Operating Systems

Demonstrated knowledge of LAN / WAN architectures and troubleshooting

Demonstrated working knowledge with VPN clients such as Cisco VPN and others

Security Clearance Level : TS / SCI with Polygraph

Desired skills and abilities :

Demonstrated exceptional security practice in working with Restricted Handling (RH) data

Experience working with special systems such as FSA3 and FiCE

Trained and Certified as a Data Transfer Officer

Trained and Certified as a Krypto handling technician

Trained to support special “Back Room” requirements

Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures

Location : Chantilly, VA - On Customer Site

U.S. Citizenship Required

GDIT IS YOUR PLACE :

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

OpportunityOwned

GDITCareers

WeAreGDIT

EnhancedTechPoly2025

Top Secret SCI Polygraph

Salary and Benefit Information

The likely salary range for this position is $91,811 - $102,258. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Salary : $91,811 - $102,258

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Customer Service Support Specialist - TS/SCI with Polygraph - Security Clearance Required

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