What are the responsibilities and job description for the Support Generalist - TS/SCI w/Polygraph - Security Clearance Required position at General Dynamics - IT?
Discover a career that is challenging, impactful, and mission-critical. Join our team as a Support Generalist and make an impact on our customer. While you help us advance the mission, we’ll help advance your career.
HOW A SUPPORT GENERALIST WILL MAKE AN IMPACT :
Working in a discreet environment handling sensitive and personal information daily
Completing transactional duties with special attention to detail, being organized, and multi-tasking
Interacting with our ongoing POC customers, team members / Leads, and employees via phone, Skype or email
Handling and receiving incoming and outgoing correspondence
As a Support Generalist, your day-to-day responsibilities will include :
Provide support expertise to customers across the enterprise to satisfy moderately- complex to complex specialized customer requirements in all areas of support
Must build and maintain relationships with counterparts, colleagues, and internal / external commercial service providers, and other government agencies
Provide assistance and instruction to customers on matters related to the area of assignment as well as processes that are cross-functional disciplines
Resolve complex problems with creative application of standard procedures and leverage other resources as necessary to satisfy customer requirements
Work from established SOP's as well as with contract and staff team members to critically think through solutions for non-routine cases or issues
Process various forms and authorization memos in support of dynamic requirements for customers
Analyze and manage large volumes of data to identify trends and make recommendations on processes
Develop and provide subject matter expertise in assigned support disciplines
WHAT YOU'LL NEED TO SUCCEED :
The position requires an active TS / SCI with Polygraph security clearance
The position requires HS Diploma and four (4) years of relevant experience or equivalent combination of education and experience, preferred that at least two (2) of the four (4) years experience with supporting the customer
Proficient Word, Excel, Outlook, PowerPoint
Able to perform duties with minimal supervision and some team interaction
This position is on customer site
GDIT IS YOUR PLACE :
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
OpportunityOwned #GDITCareers #WeAreGDIT #CompanyWithASoul #EAPolyReferrals2023 #AdminPoly2023 #IntelAdminJobs #Jet
Top Secret SCI Polygraph
Salary and Benefit Information
The likely salary range for this position is $107,432 - $152,909. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Salary : $107,432 - $152,909
