What are the responsibilities and job description for the ITM Operations Manager position at General Electric Credit Union?
ITM Operations Manager
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview :
The ITM Operations Manager will oversee the entire ITM / ATM process, including the management of ITMs / ATMS, supporting software, and servers. This role involves managing ITM / ATM-specific projects, creating comprehensive documentation, and potentially supervising a team of direct reports.
Essential Responsibilities :
- Manage the fleet of ITMs / ATMS, ensuring optimal performance and uptime
- Oversee ITM / ATM-specific projects from initiation to completion
- Develop and maintain documentation for ITM / ATM processes and procedures
- Collaborate with the IT team to integrate ITM / ATM operations seamlessly
- Monitor and manage supporting software and servers
- Provide leadership and guidance to direct reports, fostering a collaborative and productive work environment
- Troubleshoot and resolve any issues related to ITM / ATM operations
- Manage vendor relationships, including those with FIS, FiServ, and NCR
- Respond to system outages, including after-hours as needed
- Stay up to date with the latest advancements in ITM / ATM technology and implement best practices
- Understand the physical workings of ITMs / ATM, including reloading of the OS and troubleshooting failures
Education and Experience :
Knowledge, Skills, and Abilities :
At GECU, we want to support your wellbeing by offering a wide range of benefits :
And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer
