ITM Operations Manager

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The ITM Operations Manager will oversee the entire ITM process, including the management of ITMs, supporting software, and servers. This role involves managing ITM-specific projects, creating comprehensive documentation, and potentially supervising a team of direct reports.

Essential Responsibilities:

• Manage the fleet of ITMs, ensuring optimal performance and uptime
• Oversee ITM-specific projects from initiation to completion
• Develop and maintain documentation for ITM processes and procedures
• Collaborate with the IT team to integrate ITM operations seamlessly
• Monitor and manage supporting software and servers
• Provide leadership and guidance to direct reports, fostering a collaborative and productive work environment
• Troubleshoot and resolve any issues related to ITM operations
• Manage vendor relationships, including those with FIS, FiServ, and NCR
• Respond to system outages, including after-hours as needed
• Stay up to date with the latest advancements in ITM technology and implement best practices
• Understand the physical workings of ITMs, including reloading of the OS and troubleshooting failures
  
  
  

Education and Experience:

• High School Diploma or GED required
• Associate’s degree in information technology, Computer Science, or a related field required; bachelor's degree preferred
• Proven experience in managing ITM operations and related technologies
  
  
  

Knowledge, Skills, and Abilities:

• Strong project management skills with the ability to handle multiple projects simultaneously
• Excellent communication skills, both verbal and written
• Strong documentation skills
• Experience in leading, developing, and managing a team
• Proficiency in ITM software and server management
• Problem-solving mindset with a proactive approach to identifying and addressing issues
• Experience with FiServ DNA, NCR, and/or FIS is preferred
• Experience with ITM integration into broader IT operations is preferred
• Experience with Network Infrastructure Management is preferred
• Willingness to respond to after-hours system outages as needed
  
  
  

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
  
  
  

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer