ITM Support Specialist

General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.

Overview:

The ITM Support Specialist will play a crucial supporting role, working both onsite and offsite to ensure the optimal performance of our ITMs. The ITM Support Specialist will assist with ITM-specific projects, troubleshooting, and maintenance tasks.

Essential Responsibilities:

• Provide support for the ITM fleet, ensuring optimal performance and uptime
• Assist with ITM-specific projects, including installation, upgrades, and maintenance
• Troubleshoot and resolve issues related to ITM operations, both onsite and offsite
• Collaborate with the ITM Operations Manager to develop and maintain documentation for ITM processes and procedures
• Monitor and manage supporting software and servers
• Assist with vendor management, including coordination with FIS, FiServ, and NCR
• Respond to system outages, including after-hours as needed
• Understand the physical workings of ITMs, including reloading and troubleshooting failures
• Stay updated with the latest advancements in ITM technology and implement best practices
  
  
  

Education and Experience:

• High School Diploma or GED required
• Associate’s degree in information technology, Computer Science, or a related field required; bachelor's degree preferred
  
  
  

Knowledge, Skills, and Abilities:

• Strong troubleshooting and problem-solving skills
• Excellent documentation and communication skills
• Ability to work both independently and as part of a team
• Experience working with vendors
• Experience with FiServ DNA, NCR and/or FIS is preferred
• Experience in ITM operations and related technologies is preferred
• Certifications in IT support or related areas is preferred
• Willingness to respond to after-hours system outages as needed
  
  
  

At GECU, we want to support your wellbeing by offering a wide range of benefits:

• Health, Dental and Vision insurance
• Life and Disability insurance options
• Paid Time Off starts accruing once hired and take your birthday off - paid
• 401k Retirement plan with up to a 10% match of your base gross compensation
• Tuition reimbursement opportunities & professional development
• Volunteer opportunities -and earn additional PTO hours!
• On-site clinics for Vaccines and Mammograms
  
  
  

And many more!

Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!

General Electric Credit Union is an Equal Opportunity Employer