What are the responsibilities and job description for the Express Sales Manager position at General Hotels Corporation?
General Hotels Corporation is currently seeking an enthusiastic and organized Express Sales Manager for the Crowne Plaza Indianapolis Airport. This position will focus on generating revenue for the hotel within the assigned market and ensuring an exceptional customer experience. This individual will be responsible for handling incoming inquiries, making proactive calls, selling guestrooms, meeting, and banquet space in the most profitable way while achieving targeted revenue goals, and finalizing details of definite meetings and events.
The ideal candidate should have excellent customer relationship skills and the ability to effectively close business as well as strong time management skills and attention to detail. Exceptional verbal and writing skills are also needed.
DUTIES AND RESPONSIBILITIES
Duties include, but are not limited to the following:
- Building solid relationships with new and existing accounts
- Proactively prospecting for new accounts
- Selling and utilizing the meeting & banquet space in the most profitable way
- Achieving targeted revenue goals
- Using key sales strategies
- Conducting outside sales call and cold calls
- Detailing and being the on-site contact for select events and meetings
- Proactively sell meeting, banquet space and guest rooms through responding to client inquiries, engaging in sales calls (outside and phone calls), and conducting proper follow up.
- Maintain and grow existing accounts.
- Prepare banquet event orders and group resumes to ensure that group needs are effectively communicated to other hotel departments.
- Develop and implement sales strategy for the assigned market, completing action plans each quarter.
- Generate professional & effective proposals and bids.
- Generate top line revenue to exceed budget expectations.
- Attend all weekly and monthly meetings, BEO, Resume, and Sales meetings.
- Assist with special projects as needed.
- Perform all other duties / tasks assigned by the supervisor / manager.
REQUIREMENTS
- Professional self-presentation
- Creativity
- Enthusiasm
- Strong organization skills
- Ability to work independently and as part of a team
- Exceptional communication skills
- Ability to lift up to 20 lbs
