What are the responsibilities and job description for the Front Desk Agent position at General Hotels Corporation?
General Hotels Corporation has an immediate opening for a Front Desk Agent at our Crowne Plaza Indianapolis Airport hotel. The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.
The Front Desk Agent is responsible for a variety of tasks, including:
- Greeting guests as they arrive at the hotel
- Checking guests in and out of the hotel
- Answering phone calls and responding to emails
- Assisting guests with any questions or concerns they may have
- Maintaining accurate records of guest information and room assignments
- Handling cash and credit card transactions
- Providing information about hotel amenities and local attractions
- Ensuring that the front desk area is clean and organized
The ideal candidate for this position will possess the following skills:
- Excellent customer service skills
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Ability to work well under pressure
- Proficiency in using hotel front desk software and equipment
- Basic math skills
- Flexibility to work different shifts, including evenings, weekends, and holidays
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60 year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
