Front Office Assistant Manager

Job Summary:

Front Office Assistant Manager at Crowne Plaza is responsible for assisting in the daily operations of the front desk, ensuring a seamless guest experience while maintaining high service standards. This role supports the Front Office Manager in supervising staff, managing guest relations, and ensuring that front desk procedures align with company policies and brand standards.

Key Responsibilities:

Guest Services & Operations:

• Oversee the front desk operations, including check-in, check-out, guest transportation, Market Place and guest inquiries--ensuring a smooth and efficient process.
• Address guest concerns and complaints promptly and professionally, striving to exceed guest expectations.
• Ensure VIP guests and loyalty program members receive special attention and personalized service.
• Monitor room availability and coordinate with housekeeping to optimize occupancy and room readiness
• Scheduling
• Inventory Control
  
  
  

Team Leadership & Training:

• Supervise and provide guidance to front desk agents, bell staff, and concierge teams.
• Assist in hiring, training, and coaching front office employees to uphold brand standards.
• Foster a positive and professional work environment that encourages teamwork and exceptional service.
• Conduct performance evaluations and provide feedback to enhance employee performance.
  
  
  

Financial & Administrative Duties:

• Assist in managing front office budgets, including revenue generation and cost control.
• Ensure accurate billing and payment processes, addressing any discrepancies.
• Maintain and review front desk reports, occupancy forecasts, and guest feedback.
• Assist with payroll processing and staff scheduling to maintain efficient operations.
  
  
  

Compliance & Standards:

• Ensure adherence to company policies, safety protocols, and brand standards.
• Monitor and maintain high levels of cleanliness and organization at the front desk and lobby.
• Stay updated on hotel services, promotions, and local attractions to provide guests with relevant recommendations.
  
  
  

Qualifications & Requirements:

• Previous experience in a front office supervisory or management role at similar sized full-service Hotel or Resort. (150-300 Rooms)
• Strong leadership, problem-solving, and customer service skills.
• Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
• Excellent communication skills in English; additional languages are a plus.
• Ability to work flexible hours, including weekends and holidays.
• Must have Valid Driver's Licnence
• Capable and willing to drive the Airport Passenger Shuttle when needed
  
  
  

Why Join Crowne Plaza?

• Competitive pay and benefits package.
• Career growth opportunities within the IHG (InterContinental Hotels Group) network.
• A dynamic and supportive work environment in a globally recognized brand.
• Discount rates for all of IHG hotels
• Medical, Vision and Dental insurance
• 401K match
• Life Insurance Policy
  
  
  

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60 year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.