What are the responsibilities and job description for the Assistant Front Office Manager position at Hilton Indianapolis?
Ensure the delivery of exceptional guest services by overseeing key operational areas such as the front office, reservations, guest registration, bell services, telephone operations, and guest accounting. This role upholds established operational standards while optimizing hotel profitability.
Responsibilities
- Supervise/ lead Front Desk and departments supporting front desk as listed. Leadership duties to include: hiring, terminating, performance evaluations, training, and development.
- Schedule staff according to labor standards and forecasted occupancy.
- Maintain department daily/weekly Payroll.
- Maintain standards of guest service quality.
- Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
- Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.
- Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
- Receive departmental related guest complaints and ensures corrective action is taken.
- Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.
- Other duties as assigned by the leader
Education and Experience
- Bachelor’s Degree in Management, Hotel Administration, Business or related field.
- Experience Minimum 1 year experience on night audit, 2 years experience in front desk operations, OR, an equivalent combination of education and experience
This is a salary position with compensation of $50,000.00 annually.
Salary : $50,000
