Customer Support Agent

Company Overview

Generation Faraday, a division of MOS Equipment, is a global leader in RF shielding solutions. Our products, including Faraday school bags, enable schools to enhance focus and security by limiting unauthorized device use during instructional time. By bridging technology and education, we support schools in creating distraction-free learning environments aligned with modern challenges.

Job Overview
We are seeking a dedicated and detail-oriented Customer Support Coordinator to join our team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to manage multiple tasks efficiently. As a Customer Support Coordinator, you will be responsible for handling customer inquiries, providing solutions, and maintaining accurate records of interactions.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Conduct outbound calling to follow up on customer issues or feedback.
• Perform data entry tasks to maintain accurate customer records and update databases.
• Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
• Utilize effective phone etiquette to enhance the customer experience.
• Collaborate with other departments to resolve complex issues and improve service delivery.
• Assist in training new team members on best practices in customer support.
• Maintain a high level of product knowledge to assist customers effectively.

Requirements

• Proficiency in English; multilingual skills are a plus.
• Experience in a call center environment is preferred.
• Strong computer skills with the ability to navigate various software applications efficiently.
• Excellent typing skills for accurate data entry.
• Ability to analyze information and make informed decisions quickly.
• Strong interpersonal skills with an emphasis on customer support and satisfaction.
• Previous experience in outbound calling is advantageous.
• Demonstrated ability to work independently as well as part of a team.

If you are passionate about providing outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for the Customer Support Coordinator position.

Job Type: Full-time

Pay: $16.48 - $20.58 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Rotating shift

Ability to Commute:

• Naperville, IL 60564 (Required)

Ability to Relocate:

• Naperville, IL 60564: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $21