What are the responsibilities and job description for the Customer Support Team Lead position at Generations Bank?
Job Description
Job Description
Customer Support Specialist
Position Summary - all Generations Bank phone lines are directed through the Customer Support Department and the Customer Support Specialist is the first point of contact for Generations Bank customers. As such, the Customer Support Specialist should answer incoming phone calls promptly, greet the customer professionally, and ask questions to gain insight into how the customer can be helped before transferring the customer to branch staff. The Customer Support Specialist should be knowledgeable and comfortable in the use of Generations Bank products and services enough to provide customer support. The Customer Support Specialist will be provided with information for any special campaigns that are being offered and should be able to accurately provide information to customers regarding these campaigns. Customer Support Specialist should be able to provide information to customers via telephone or email requests while promoting a professional bank image and should be able to resolve problems within given authority.
What Makes Generations Bank Different? We prioritize a diverse and talented group of people who are encouraged to bring their full self to work. We are committed to a common goal, serving our community. Our four core values are more than words, they're at the heart of everything we do. We believe a team with a strong culture and unified purpose is better in the long run.
Core Values :
- Accountability : We believe our work commitments should be done fully, and lending a hand to fellow team members isn't optional.
- Relationships : We believe when we treat our team and customers with humility, dignity, and pride we reach our highest potential.
- Communication : We believe in proactively sharing ideas and information.
- Stewardship : We believe each team member should care for our assets and opportunities as if they were their own.
If you share a common vision in our culture and core values, we encourage you to apply.
What Does a Customer Support Specialist Do?
For a full job description, hit the Full Job Description button below.
Other Information
This is a full-time, non-exempt (hourly) position. The work schedule is regular business hours, M-F, with occasional Saturdays.
This position is based on site at our corporate offices in Rogers (not as a remote position).
What Are The Requirements? These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and / or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
BASIC QUALIFICATIONS - you must have these to be considered for this role :
PREFERRED QUALIFICATIONS - if you have these you will stand out :
Why should I apply?
Applicants who are offered this role are required to submit to a background check including a criminal record check, employment, education verification, and drug screening.