IT Sr Support Technician

Job Description

Job Description

POSITION SUMMARY

Leading generic pharmaceutical distributor with advanced information technologies seeks a highly motivated IT Senior Support Technician with a passion for technology, collaboration, and creative problem-solving. This position is responsible for resolving second level support tickets, troubleshooting hardware, software and network connectivity issues, onboarding groups of new employees, and covering Support Technician duties as needed to ensure incidents and requests are resolved in a timely and efficient manner. This position is not Remote.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Provide second level support for the IT helpdesk and provide resolutions to end-user issues
• Research message delivery issues in the email filtering system
• Investigate and resolve issues with phone call reporting and monitoring
• Install and troubleshoot computers, printers, RF guns, and USB devices
• Perform first level support tasks at an “expert” level
• Other duties as assigned

Requirements

Technical Skills Required :

Soft Skills Required :

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5 hrs / day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs / day)

C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs / day)

Physical Demands

Stand F

Walk F

Sit F

Manually Manipulate F

Reach Outward F

Reach Above Shoulder F

Climb F

Crawl F

Squat or Kneel F

Bend F

Grasp F

Speak F

Other Physical Requirements

Company Description

We are a generic pharmaceutical distributor based out of the Memphis area since 1987. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while providing unmatched service to our pharmacy and supplier partners.

We are proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Company Description

We are a generic pharmaceutical distributor based out of the Memphis area since 1987. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while providing unmatched service to our pharmacy and supplier partners. We are proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.