What are the responsibilities and job description for the ServiceNow ITOM Architect/Developer position at Generis Tek Inc?

Please contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Aachal Sandel at email address Aachal.Sandel@generistek.com can be reached on # 630-576-1904.

We have Permanent role for ServiceNow ITOM Architect / Developer f or our Tampa, FL. Please let me know if you or any of your friends would be interested in this position.

Position Details :

ServiceNow ITOM Architect / Developer- Tampa, FL

Location : Tampa, FL - 33647, Dallas, TX- 75019, McLean, VA - 22102, Jersey City, NJ - 07310 (hybrid)

Salary : McLean, VA / Jersey City, NJ - $172K, Dallas, TX - $152K, Tampa, FL - $140K

Project Duration : Permanent

JOB DESCRIPTION :

Being a member of the Enterprise Intelligence team means you will be part of a diverse and collaborative team with critical responsibilities to protect the financial services industry and serve our clients, both internally and externally.
As a Principal Systems Engineer in IT, you will be directly responsible for ServiceNow discovery, as part of the ServiceNow Engineering team, playing a critical role in the modernization of how we ensure assets and / or configuration items are managed and the relationships between them.
This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to maintain an accurate and reliable CMDB.
You will be primarily responsible for the delivery and support of ServiceNow discovery data integration into the CMDB.
You will lead our existing discovery integration by maintaining and enhancing, as well as configuration of new, patterns and data sources for our hybrid environment.
The Associate Director also works collaboratively across business and technology services to drive discovery remediations and / or troubleshooting efforts.
The candidate must have strong communication skills with the ability to articulate problems, solutions and actions through concise and clear messaging and have demonstrated the ability to assess complex issues and structure potential solutions to drive resolution with senior stakeholders.

RESPONSIBILITIES :

Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB

Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap

Lead efforts related to consuming additional data sources into the CMDB

Work collaboratively across business and technology services to evolve and mature CMDB

Key SME on various company-wide and IT initiatives which have a CMDB impact

Communicate changes to discovery that will impact the SACM data or processes

Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM

Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure

Develop and implement new discovery patterns

Drive discovery remediations and / or troubleshooting efforts either on request or proactively

Provide visibility to performance and issues related to discovery

Provide direction and support to junior team members

Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior

Must-Have :

8 years of experience in architecting and implementing ServiceNow ITOM (IT Operations Management) capabilities across multiple organizations.

Proven experience leading the strategy and design of ServiceNow ITOM, with an initial focus on discovery data integration into the CMDB.

Expertise in maintaining and enhancing existing ServiceNow discovery, particularly in hybrid environments that include both on-premise and cloud infrastructure.

Experience with the initial deployment of ServiceNow discovery.

Subject Matter Expert (SME)-level understanding of ServiceNow CMDB hierarchy and its impact on company-wide initiatives.

Hands-on experience with Common Service Data Model (CSDM), and ITIL certifications (Foundation v3 or v4).

ServiceNow Discovery Certification or equivalent experience with the tool and its functionalities.

Nice-to-Have :

Experience working in a regulated industry such as finance.

Additional certifications such as Service Mapping or AWS certification.

Experience with advanced scripting languages (e.g., PowerShell, Bash, Python)

QUALIFICATIONS :

Minimum of 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations

Proven track record of maintaining and enhancing existing ServiceNow discovery

Experience with initial deployment(s) of ServiceNow discovery

Experience with discovery in a hybrid environment

SME-level understanding of ServiceNow CMDB hierarchy

Familiarity with Common Service Data Model (CSDM)

Familiarity with Service Mapping is a plus

Knowledge of the Agile methodology

Knowledge of scripting languages including PowerShell or Bash

Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture

ITIL certified (Foundation v3 or v4)

ServiceNow Discovery certification

Experience in a regulated industry is a plus

Preferred certifications :

Service Mapping

AWS certification

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Aachal Sandel at email address Aachal.Sandel@generistek.com can be reached on # 630-576-1904.

About generis tek : generis tek is a boutique it / professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients' specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client's most trusted business partner.

Salary : $140,000

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