What are the responsibilities and job description for the Telecom Administrator position at Generis Tek Inc?

Please contact : To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Monu Karwasara at email address monu.karwasara@generistek.com can be reached on # 630-576-1932.

We have Contract role Telecom Administrator f or our Denver CO Please let me know if you or any of your friends would be interested in this position.

Position Details :

Telecom Administrator-Denver CO

Location : Denver Colorado - 80203

Project Duration : 3 Months (Contract role)

Pay rate : $33.00 / hr on W2.

Position Overview :

Oversee and manage the programmatic and technical aspects of The Colorado State Child Abuse & Neglect Hotline System

Lumen call routing system

Interactive Voice Response System

Call Flow

Call Routing

Application Programming Interfaces (API)

System / Agent Problem Management

minor issues / major outages

Genesys call center system management

Fed RAMP cloud service

Call center application usage and administration

Data extraction and analysis

Ping - Two-Factor-Authentication (2FA)

System Problem Management

minor issues / major outages

Understand and help manage programmatic and technical aspects of the Colorado Child Welfare System

Colorado child welfare business processes

State-supervised, county-administered system

Child Welfare Hotline Rules

Mandatory reporters / reporting

County responsibilities

determining jurisdiction

timeliness of response

Engagement with and differences from Adult Protective Services (APS)

Understand the appropriate HIPAA regulations within all systems

Understand HIPAA Regulations and Colorado Data Privacy Laws / Statutes

Colorado's Comprehensive Child Welfare Information System (CCWIS) AKA Modernized Trails / Trails

Application Programming Interfaces (API)

AWS cloud storage

Data extraction and analysis

Hotline County Connection Center (HCCC) call center

Call center contract management - hybrid remote

OIT) Service Desk Analysis and Ticket Fulfilment :

Ticket fulfillment

Creating Hotline agent accounts

Checking for Hotline Certification

Genesys login issues - Ping-related

Email address consistency

One Identity Management and county directory accounts

County agents with @state.co.us email addresses for adoption work purposes

Required Background / Knowledge :

Fundamental understanding of telephone call routing systems

interactive voice response (IVR)

call flow

call routing

commercial phone systems

Experience with technical problem analysis and resolution related to telephone and call center systems

Knowledge of call center systems (preferably Genesys)

General knowledge of cloud telephone systems

Familiarity with emergency outage protocols

Ability to communicate and collaborate effectively with numerous partners / stakeholders

Ability to communicate technical information to audiences with differing levels of technical understanding

Ability to establish consensus with numerous partners / stakeholders

Preferred Background / Knowledge :

Call center contract management

General knowledge of FEDRamp standards

Basic SQL Familiarity

Basic Data Analysis techniques

Familiarity with Lumen / Century Link

Familiarity with AWS S3 Cloud storage

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Monu Karwasara at email address monu.karwasara@generistek.com can be reached on # 630-576-1932.

About generis tek : generis tek is a boutique it / professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients' specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.

Salary : $33

Apply for this job

Receive alerts for other Telecom Administrator job openings

Telecom Administrator

What are the responsibilities and job description for the Telecom Administrator position at Generis Tek Inc?

What is the career path for a Telecom Administrator?

Job openings at Generis Tek Inc

Not the job you're looking for? Here are some other Telecom Administrator jobs in the Denver, CO area that may be a better fit.

We don't have any other Telecom Administrator jobs in the Denver, CO area right now.

AI Assistant is available now!