What are the responsibilities and job description for the Telecom Administrator position at Pinnacle Software Solutions?
Job Details
Position: Telecom Administrator
Location: Hybrid - Denver, CO (MUST BE LOCAL)
Duration: 4 Months
Mandatory Skills and Qualifications:
- FEDRamp Standards: General knowledge required.
- SQL: Basic familiarity with SQL, with 1 to 3 years of experience.
- Data Analysis: Basic data analysis techniques, with 1 to 3 years of experience.
- Lumen/CenturyLink: Familiarity with their systems and operations.
- AWS S3 Cloud Storage: 1 to 3 years of experience.
- Telephone Call Routing Systems: Fundamental understanding, with 4 to 6 years of experience.
- Call Center Systems: Knowledge of call center systems (preferably Genesys), with 4 to 6 years of experience.
- Interactive Voice Response (IVR): Experience with IVR systems.
- Call Flow and Call Routing: Expertise in designing and managing call flows and routing.
- Commercial Phone Systems: Familiarity and operational knowledge.
- Emergency Outage Protocols: Familiarity with handling and managing outages.
- Communication Skills:
- Ability to effectively communicate and collaborate with various partners and stakeholders.
- Ability to translate technical information for audiences with varying levels of technical understanding.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
