What are the responsibilities and job description for the IT USER SUPPORT TECHNICIAN position at Genesee County?
Starting Pay: $30.1808 Hourly ($62,776)
Step A: $32.6096 Hourly ($67,828)
Step B: $33.7048 Hourly ($70,106)
Step C: $34.8409 Hourly ($72,469)
Step D: $36.0125 Hourly ($74,906)
MINIMUM QUALIFICATIONS (Must meet at least one each of A and B):
A. At least one of the following:
Sixty (60) semester hours with at least twenty (20) semester hours in the field of computer science, information sciences or a related field -AND-three (3) years' current IT work experience supporting specific systems currently in use;
-OR-
Five (5) years current IT work experience supporting specific systems currently in use;
-AND-
B. Obtain Comptia A certification within 6 months of employment.
SPECIAL REQUIREMENTS:
Certifications and other job-related trainings will be required and will change from time to time as determined by the CIO.
Must be available to respond 24/7 to address systems issues on an as needed basis when required.
PHYSICAL REQUIREMENTS:
Must be able to perform Essential Job Duties and Functions with or without reasonable accommodations.
JOB SUMMARY: Performs technical tasks that encompass the installation, administration, maintenance, documentation and optimization of technology devices and software for users and departments; ensures the physical security, integrity, and safety of all technology solutions; performs the installation, monitoring, maintenance, support and optimization of all hardware, software and communication links; works under the supervision of the Chief Information Officer or designated staff member.
- Answers Help Desk line and interfaces with County IT consumers.
- Receive, review, research and resolve all assigned incidents and service requests.
- Ensure all incident and service request documentation is created, updated and complete.
- Configures, documents, deploys and maintains end user computing devices and peripherals including the installation and support of department level application software.
- Supports security solutions and ensures security policy compliance for all supported systems.
- Responsible to create, document, test and maintain department specific installation packages and instructions for assigned department applications.
- Monitor the operation and performance of department specific equipment and applications including the investigation and resolution of issues.
- Ensure the thorough investigation and documentation of all issues that require escalation.
- Provide documentation and training for department personnel, customers, vendors, management, and others as necessary.
- Communicate consistently and effectively with supervision and ensure awareness of status, problems and issues.
- Attend training (computer based, seminars, conferences, trade shows, or other ongoing education) to improve skill levels and achieve certifications as required, to maintain currency with new and emerging technologies and trends in IT.
- Follow all County and department policies and procedures.
- Demonstrated ability to support conference room technologies including conference phones, video displays, projectors and related equipment.
- Knowledge and experience in the installation, support and maintenance of the Windows 10 Operating System.
- Knowledge and experience in the installation, support and maintenance of the Microsoft Office 365 applications and tools.
- Knowledge and experience with IT Helpdesk Systems.
- Knowledge and configuration of Desktop Management solutions.
- Knowledge and configuration of IT Security best practices.
- Ability to conduct research across a wide range of computing issues.
- Ability to analyze design and architect appropriate technology solutions.
- Passion for continuous learning and professional improvement.
- Ability to work independently, collaboratively and respectfully in a complex, multicultural work environment that values diversity, equity and inclusion.
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For more information about our benefits packages and the diverse range of departments we serve, visit www.geneseecountymi.gov.
Genesee County is proud to be a MVAA Bronze Level Certified Veteran Friendly Employer. Join us and let's build a brighter future for Genesee County.
Salary : $62,776
