What are the responsibilities and job description for the Technical Support Specialist position at Genesee Regional Bank?
Salary Range : $23.90 - $27.63 / hour PRIMARY RESPONSIBILITY : The Technical Support Specialist (TSS) is the primary face of IT support, providing high quality customer service and hands on support to all end users. Along with support, the TSS will also be responsible for the supporting systems used in IT to support those users, including administration and maintenance, with systems ranging from ticketing, imaging, and remote access.
The TSS will also participate and support in larger IT projects, implementations, and deployments. ESSENTIAL FUNCTIONS :
- Primary responder and administrator for all support tickets, ensuring a timely response, problem research and troubleshooting, and resolution.
Escalate any issues that require additional support.
Greet clients with warmth, genuine interest and a smile.
Identify current or potential problems, take ownership and see them through to resolution.
Possess strong interpersonal skills including the ability to proactively communicate with and help others, within and across departments.
Seek and incorporate feedback on your performance from management, coworkers and clients.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands or fingers, handle, or feel and reach with hands and arms. The employee frequently is required to stand, sit, climb or balance, and talk or hear. The employee regularly is required to walk and stoop, kneel, crouch, crawl, and climb stairs. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is indoor and climate controlled. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Genesee Regional Bank is an equal opportunity organization.
We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. THIS JOB DESCRIPTION IS SUBJECT TO CHANGE AT ANY TIME. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)
Salary : $24 - $28
