Office Manager

Job Title: Office Manager

Location: Genesis Healthcare, Inc (Walterboro)

Job Type: Full Time

Shift: Monday to Friday, Day Shift (8-hour shift)

No Weekends

Join our team to start a life-changing career in community healthcare. As a nonprofit FQHC community focused healthcare provider. Genesis provides a wide range of services dedicated to improving the health of our communities in the Pee Dee and Low Country regions of South Carolina.

SUMMARY

The Medical Office Manager is the person who is responsible for overall operations of the medical office. This person must ensure that the medical office is running smoothly and proficiently. The person in this capacity can be expected to constantly look for ways to save the practice money by running more efficiently and reducing operating costs. Additionally, medical office managers develop and implement processes and procedures for the operation of the practice.

RESPONSIBILITIES

Achieve Results

• Provide supervision and direction to ensure the health care facility carries out its daily duties and maintains business efficiency.
• Monitor, guide, and organize all services which are provided at the facility.
• Monitor staffing and ensure clinic staff are appropriate for providers so that patient care is not hindered.
• Ensure that all corporate standards, as defined by Genesis Health Care, are maintained and followed according to the policies and procedures set in place

Operational Excellence

• Ensure and uphold the confidentially requirements of all patient records and manage all daily task and activities consistent with HIPAA, state and federal laws and regulations, as well as the clinic’s policies and regulations regarding confidentiality and security.

Relationships

• Develop and ensure effective, positive, and professional relationships within and among the clinic’s staff, as well as with patients, vendors, contractors, and related resources.

Professionalism

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.

PRIMARY TASKS & DUTIES

• Oversee the daily operations of the facility, assisting team members in any way possible to ensure the efficient and effective delivery of services to the patient
• Guide the staff in daily operations and training, monitor their performance, and provide yearly evaluations with goals for improvement.
• Review and approve time clock for clinical and administrative employees.
• Responsible for assisting with the hiring, training, and evaluating of clinic team members.
• Ensure that all electronic medical records of the facility are maintained properly and up to date
• Maintain HIPAA compliance with electronic medical records
• Back up clinical and administrative team members as needed.
• For absences and position vacancies, coordinating coverage and leave time for staff.
• In the training and development of a quality team member
• Must be able to work independently in all departments within the office, filling in when needed.
• Encourage a cohesive work environment for all team members.
• Monitor schedule daily; looking ahead for any potential roadblocks or issues that may arise
• Arrange maintenance, inspection, and general upkeep of building with Facilities Maintenance Department
• Order supplies (medical and office) as needed and operate within clinical budget
• Implement and facilitate the implementation of office policies and procedures
• Maintain OSHA regulations for training and safety.
• Work alongside Maintenance and Compliance to ensure that OSHA compliance is kept up to date.
• Overseeing any OSHA site visit at the facility, reporting results to the Practice Manager
• Be present and engaged in weekly management meetings
• Create and foster goals for the facility that involve all team members
• Address and handle patient grievances and complaints, to provide excellent patient care.
• Ensure top performance of office staff by providing them adequate coaching, counseling, guidance, and discipline when needed.
• Monitor budget.
• Ensure employees are staying within their allotted hours.
• Overseeing medical and office supply orders
• Other duties, as assigned, within the scope of practice as outlined via licensing board or certification agency, if applicable

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

• Function in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail;
• Communicate with a diverse team member population;
• Must be willing to put other needs before your own;
• Will be required to successfully manage vendors and cash flow in often stressful or conflict situations;
• Utilize a wide variety of office technology and tools to collect, enter, process, file patient records and documentation

REQUIREMENTS

• Education
• Bachelor's degree or associate degree in related field strongly preferred; Healthcare management experience may be substituted.

Professional

• “Skilled” business office experience.
• Communication, customer service or working with the general public, preferably in a medical care facility.
• General computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.
• Knowledge of medical terminology.

Physical/Environmental

• Ability to interact with computer screen for up to six hours at a time (visual acuity required).
• Must have manual dexterity for use of keyboard.
• Ability to remain stationary for periods of up to four hours.
• Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.
• Capacity to function in a sometimes stressful, multi-tasking environment

If you are passionate about healthcare administration and ready to make an impact in our community, we invite you to apply today to join the Genesis Health Care team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person