Operational Nursing Manager

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift:

Scheduled Weekly Hours:

Department:

Overview of Position:

ESSENTIAL DUTIES
1. Analyzes department related information regarding operations, budgets, personnel reports and/or other activities and develops action plans based on identified trends and variances.
2. Effectively prepares reports and correspondence within specified time frames involving synthesizing information writing text and preparing final communications.
3. Maintains an effective system for managing and retrieving information to enhance operational efficiency.
4. Demonstrates understanding of operational issues in areas of responsibility providing support as needed for staff.
5. Develops, implements, and evaluates systems and processes that complete the overall system performance improvement.
6. Functions as a resource for clinical managers and staff to assist in their clinical development, answer questions, clarify procedures, and assure patient-centered care is delivered consistently.
7. Effectively manages staff. Responsible for appropriate recruitment, selection and retention of staff attempting to minimize turnover of productive employees.
8. Schedules and facilitates operational interviews as needed.
9. Completes introductory and annual performance evaluations for direct reports, and works with and supports Clinical Manager with the same function.
10. Ensures employees are held accountable by following policies, discussing performance and/or behavioral improvement opportunities and needs, and issues corrective actions as needed.
11. Participates in interdisciplinary development of evidence based standards of care and analysis of patient outcomes, and encourages staff participation in doing the same.
12. Develops and evaluates and monitors systems and processes that complement the overall system for performance improvement.
13. Participates in preparation for accreditation surveys (HFAP and OOH). Prepares reports as requested by leadership to document issues. Works to ensure areas of responsibility and staff are prepared for surveys including updates or corrections.
14. Assists with budget and department scorecard development.
15. Reviews monthly budget variance for departments.

QUALIFICATIONS
1. BSN and current Ohio RN License.
2. Five years clinical experience in assigned or related field.
3. Current CPR certification.
1. Assists with operational and capital budget development, and tracks operational) Monthly budget variance analysis
2. Scorecard development
3. Attendance and regular manager and leadership meetings.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:

• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.

2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

3. Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Works on a patient unit or outpatient care setting.
2. Involves routine potential exposure to blood, body fluids or tissues.
3. Involves possible exposure to infectious diseases.
4. Ability to sit, stand, push, pull, and bend.
5. Ability to stand and walk for extended periods of time.
6. Uses various PC applications and electronic medical record.
7. Ability to lift 30 pounds to waist level.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.