Night Audit/Front Desk Agent - Hotel

Front Desk Agent
Job Summary: A Front Desk agent is responsible for checking hotel guests in and out of their rooms and ensures customers have a satisfying and enjoyable stay.

Essential Functions:

• Greets guests, check guests in and out of their rooms.
• Ensures that every guest has an enjoyable experience at the hotel.
• Answer guest inquires including recommending activities and restaurants.
• Maintain safety of guest’s luggage when houseman is not available.
• Manage online and phone reservations.
• Manage updated records of bookings and payments.
• Obtain guests contact details and stay dates.
• Process all payments and verify credit card data.
• Provide information about hotel, available rooms, rates, amenities, and payment options.
• Responds to guests’ complaints in a professional and timely manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.

Job Qualifications:

• Must possess computer literacy.
• Must possess a professional, polished image through in-person and phone interaction.
• Excellent communication skills, both written and verbal.
• Well-developed and multi-tasking, organizational skills, and detailed oriented.
• Ability to work in fast-paced environment and work well under pressure.
• Ability to handle sensitive information and keep strictly confidential.
• Candidate must be dependable and reliable.

Physical Demands: Physical, Mental and workplace Environment Conditions

• The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear
• The employee is frequently required to stand and walk
• Specific vision abilities required by this job include: close vision, distance vision, color vision & focus

Working Conditions: Workplace Environment Conditions

• Normal Office Environment
• The noise level in this office is usually mild to moderate

Education and Experience:

• High school diploma and or equivalent
• Bilingual in Spanish a plus, however, not required

We Offer:

• Competitive Salary
• Comprehensive training
• Medical Insurance
• Paid Time Off policies
• Great Discount Program

And more!!!

Visit us at https://www.genesis-hospitality.com/

Genesis Hospitality is part of Genesis Global Group and is an equal opportunity employer.