Trucking Dispatcher

Genesis Intermodal Services, LLC provides superior intermodal transportation services to our customers, and we are hiring Trucking Dispatchers for our CHARLOTTE, NC TERMINAL! We are dedicated to providing the highest level of customer satisfaction through our commitment to providing professional intermodal services to all our valued customers in a safe and compliant manner, and our dispatchers are an integral part of that commitment.

Ideal candidates will have at least 1-2 years of experience in transportation and/or logistics, good customer service, and be able to work on-site at our Charlotte terminal, Monday through Friday, 8a-5p. This role is a multi-faced role that will work with the Terminal Manager as backup to other team members during peak business periods, and as needed. Previous experience with intermodal transportation (rail experience) is a plus!

The Dispatcher will effectively plan and assign routes for truck drivers to ensure timely delivery of goods to customers. This role is a multi-faceted role that will work with the Terminal Manager as backup to other team members during peak business periods and as needed.

Duties/Responsibilities:

• Communicating with drivers to provide them with accurate and up-to-date delivery instructions, address any concerns or emergencies, and monitor progress throughout the assigned delivery routes.
• Tracking and monitoring the location of drivers and their progress using ELD tracking systems or other applicable tools.
• Acting as a point of contact for drivers, customers, and internal staff, addressing inquiries, resolving issues, and providing exceptional customer service. Will act as backup to customer service representative in times of heavy volume or periods of absence by the CSR.
• Maintaining accurate and organized records related to deliveries, including driver logs, delivery schedules, and any deviations or incidents that may occur.
• Continuously monitoring and assessing driver performance, identifying areas for improvement and providing feedback and training as necessary.
• Will be required to collaborate with the Terminal Manager on driver training.
• Additional duties as assigned.

Required Skills/Abilities:

• At least 1-2 years of intermodal dispatch experience preferred.
• Availability to work Monday through Friday, 8a-5p in the terminal office
• Exceptional organizational skills with the ability to multitask and prioritize tasks in a demanding environment.
• Strong problem-solving abilities and the capacity to make quick and efficient decisions with little supervision, must be able to exercise independent judgement and critical thinking to resolve load and customer issues.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with drivers, customers, and internal teams.
• Proficient in using dispatch and tracking software, as well as ELD systems (Samsara Preferred).
• Understanding of transportation regulations and industry best practices, demonstrated ability to ensure compliance with DOT and FMCSA standards.
• The ability to remain calm and composed of during high-pressure situations, ensuring effective resolution of issues and maintaining a positive working environment.
• Available to work every other weekend, to rotate "on-call" dispatch duties for driver calls. May also be asked to work occasional evenings as dictated by the needs of the terminal.

Key Qualifications:

• High school diploma or equivalent (additional certification in logistics or transportation is preferred).
• Minimum of 1 year of proven experience as a dispatcher, or similar role, in the trucking or logistics industry.
• Intermodal rail experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk while working on a computer or speaking with driver contractors via telephone, Zoom, and in person, where applicable.
• Must be able to lift to 30-40 lbs. without assistance as part of the regular duties of the position.
• Must be able to periodically walk up a flight of stairs, stand, bend, and stoop while reaching for contractor files.
• Demonstrated ability to stay focused in a fast paced, sometimes noisy work environment.

Genesis Intermodal provides a comprehensive benefits package to include: health, dental, vision, and supplemental products, which are all available after 30 days of employment. Paid time off (PTO) benefits are offered with 7 paid holidays, as well as a 401k retirement plan. We are a growing company with great opportunities for the right team member who is eager to learn and grow with us!

Serious applicants can apply online or by emailing your resume with cover letter to bpanfil@genesisintermodal.com.