Phone Triage (MA or LPN or RN) (#400)

Phone Triage (MA LPN RN)

Genesis Medical Associates, Inc. is a dynamic organization operating in a competitive and changing market environment. Our Koman, Kimmell & Gabriel Family Medicine office is currently hiring a full-time phone triage staff member. We maintain a high standard of personalized quality healthcare to our patients through mutual trust and respect; efficiency and service; access and quality. Our mission is to promote and provide the highest quality healthcare possible, preserve and protect the organization as a physician-owned and directed organization and to provide a work environment for our employees that is creative, healthy and happy.

Responsibilities include (but are not limited to):

· Handling incoming calls and messages regarding prescription questions and refills; document in chart and route to provider/nurse team for review

· Patient outreach for appointment scheduling based on office policy

· Triage incoming phone calls and answers calls by the third ring

· Identify the practice and themselves when answering phone

· Notify patient at time of appointment scheduling of any outstanding balances and advises that a payment will be expected at the time of appointment

· Update daily schedule as needed

· Confirm and update patient demographics

· Answer phone notes and flags via EMR as directed and documents within the chart

· Identify which insurances are accepted at practice

· Responds timely and appropriately to patients within the portal

· Running and managing practice management, scheduling, and quality reports

SPECIAL SKILLS AND ABILITIES REQUIRED:

· Must be able to work independently and efficiently while handling multiple tasks.

· Must have the ability to think proactively when handling patient calls and correspondence of a confidential nature while always exercising sound judgment.

· Strong organizational skills are required to multi-task effectively and efficiently.

· A high level of interpersonal communication skills, both verbal and written, is required.

Comprehensive benefit package, including PTO and 401(k) profit sharing.

Genesis Medical Associates is an EOE who provides the highest quality care possible to our patients.

Job Type: Full-time

Pay: Dependent on education and experience

Benefits:

· 401(k)

· Dental insurance

· Disability insurance

· Employee assistance program

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Vision insurance

Schedule:

· Monday to Friday

Experience:

· Medical terminology: 1 year (Preferred)

· Computer skills: 1 year (Preferred)

Work location: In person

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical Specialty:

• Primary Care

Physical Setting:

• Private practice

Work Location: In person