What are the responsibilities and job description for the Front Office Coordinator position at Genesis OB/GYN?
Position Summary:
Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.
Essential Job Functions:
materials and forms used.
Position Requirements:
2. Traveling to all locations when emergency coverage demands.
Greet patients and visitors in a warm and welcoming way, while checking patients in and out using the facility’s practice management system. Collection and posting of patient payments.
Essential Job Functions:
- Greet patients and welcome patients and visitors as they enter the waiting area and as
- Maintain the visitor's log/badges for all non-patient visitors who access secured areas.
- Check patients in and out using the practice management system.
- Responsible for collecting and posting patient payments with accuracy.
- Assist patients with their registration in the facility’s electronic medical record (EMR)
- Present and explain all policies, forms and consents and obtain signatures.
- Collect billing forms and scan into the EMR.
- Obtain insurance eligibility and benefits for office visits and procedures.
- Schedule/reschedule follow-up appointments for patients to include work-in
- Process medical records requests following HIPAA guidelines.
- Obtain external medical records for patients prior to date of service.
- Perform Administrative Duties: order supplies and distribute upon arrival, bank deposit
materials and forms used.
- Monitor the patients as they wait in the lobby for their appointments.
- Monitor clinic flow: notify patients when the providers are running late, notify providers
- Open and close the clinic on time.
- Maintain a professional environment by keeping conversations at a minimum volume so
- Exhibit and maintain a high degree of professionalism and decorum in all situations in
- Works in partnership with the back-office staff to provide excellent customer service.
- Other general duties as assigned.
Position Requirements:
- High school diploma or equivalent.
- 2 - 4 years of medical office experience required.
- Excellent customer service, communication and organizational skills.
- Understanding of and adherence to HIPAA/confidentiality rules.
- Accuracy and attention to detail with ability to multi-task.
- Ability to work effectively in a fast-paced environment.
- Proficiency in Microsoft Office, such as Word, Excel, Power Point and Outlook.
- Familiarity with EMR software and previous money handling experience preferred.
- Physical demands may include:
2. Traveling to all locations when emergency coverage demands.
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