What are the responsibilities and job description for the Lead Service Advisor position at Genesis of Charlotte?
Description of the Role:
The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing and managing the service department. This role requires exceptional customer service skills, extensive knowledge of automotive repairs and maintenance, as well as strong leadership abilities. The Lead Service Advisor will be responsible for ensuring customer satisfaction, coordinating service appointments, managing a team of service advisors, and successfully resolving any customer issues or concerns.
Responsibilities:
- Oversee and manage the service drive
- Coordinate service appointments and ensure timely completion
- Provide exceptional customer service and address any customer inquiries
- Manage a team of service advisors and provide guidance and support
- Resolve any customer issues or concerns to maintain high customer satisfaction
- Maintain accurate service records and documentation
- Stay updated on all factory training
Requirements:
- Prior experience in an automotive service advisor role
- Strong knowledge of automotive repairs and maintenance
- Excellent customer service and communication skills
- Proven leadership abilities
- Ability to effectively manage a team
- Attention to detail and strong organizational skills
- Ability to work in a fast-paced environment
- Proficiency in automotive diagnostic tools and software
- Certification in automotive repair services is a plus
Benefits:
- Competitive compensation package
- Opportunity for career growth and advancement
- Healthcare and dental benefits
- 401(k) retirement plan
- Paid vacation and holidays
About the Company:
Genesis of Charlotte is a leading automotive dealership specializing in luxury vehicles. We strive to provide an exceptional customer experience and deliver high-quality automotive services. Join our team and be a part of a dynamic and exciting work environment.
The Lead Service Advisor at Genesis of Charlotte is responsible for overseeing the service department and ensuring the smooth operation of day-to-day activities. They will be responsible for managing a team of technicians and coordinating with other departments to provide exceptional customer service.
- Manage the service department, including scheduling and guest experience
- Ensure high-quality service and timely completion of repairs
- Collaborate with other departments to streamline processes and improve customer satisfaction
- Monitor and report on departmental performance metrics
- Prior experience in a Lead Advisor roll is preferred
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficient in computer systems and software
- Knowledge of automotive service and repair industry
- Ability to multitask and prioritize workload
- Competitive compensation package
- Opportunity for growth and advancement within the company
- Health insurance coverage
- 401(k) retirement plan
Genesis of Charlotte is a leading automotive dealership based in Charlotte, North Carolina. We pride ourselves on delivering exceptional customer service and providing a wide range of luxury vehicles to our valued customers. Join our team and be part of a dynamic and rewarding work environment.
