What are the responsibilities and job description for the Front Desk Receptionist position at Genesis Orthopedics & Sports Medicine?
General summary: We are looking for a dynamic and responsible individual to join our Genesis clinical team as a Front Desk Receptionist. This full-time, in-person position involves clerical duties and assisting our clinical team to ensure smooth operations. The ideal candidate will be organized, have excellent communication skills, and be able to multitask in a fast-paced environment.
Essential Job Responsibilities:
- Greet and assist patients upon arrival in accord with the practice's Mission and Values
- Ensure patients are ready to be checked in regarding prior authorizations, updated and accurate Guarantor accounts, all check-in paperwork completed prior to rooming the patient, and the like
- Collect co-payments and Self-Pay Balances as well as other billing tasks
- Collaborate with both the on-site clinical team to drive efficient clinic throughput and off-site teams to as needed
- Schedule and confirm appointments and follow up visits at practice locations
- Manage patient records and documentation
- Maintain a clean and organized front desk area
- Assist clinical staff with additional administrative tasks as assigned
Schedule: - Full-time: 8 hours a day, Monday to Friday, day shift
- The primary location will be St. Charles and may be subject to change temporarily based on practice needs
Education:
- High school diploma or equivalent required
- Associate degree or relevant training preferred
Experience:
- 2 years of experience in a Front Desk or customer service role, ideally in a medical office.
Language:
- Fluent in both English (required) and Spanish (preferred).
- 401(k) matching
- Flexible schedule
- Paid time off
About Genesis: The mission of Genesis Orthopedics & Sports Medicine is to improve the quality of life of our patients by offering advanced orthopedic and sports medicine care with personalized service and understanding of each individual’s needs.Our goal is to enhance every patient’s quality of life by caring for the whole person—physically and emotionally—getting them back in shape as quickly and completely as we can. We pride ourselves on caring for others, not only restoring their bodies and comfort, but building relationships that will last. This has been the basis for our standard of excellence and the source of our impeccable reputation.The practice values: Compassion (we are about what patients are going through), Excellence (we pursue exceptional quality and continuous improvement), Humility (I sacrifice so we can all gain), Faith (what others believe is impossible, we believe is possible), and Passion (we bring optimism and energy to ever task, interaction, and project).
