IT Applications Analyst

The IT Applications Analyst will work as part of the Information Technology team to support the implementation, maintenance, and optimization of internal software applications. This position is responsible for providing end-user training, troubleshooting, ongoing system support, and recommendations for process improvements based on application capabilities. The role requires collaboration with cross-functional teams, including clinical and administrative staff, to ensure effective software functionality that meets organizational needs.

Key Responsibilities:

• Application Support: Provide day-to-day support for all internal applications, including troubleshooting and resolving issues as they arise.
• Workflow Optimization: Assess workflows and identify opportunities for improvement using system capabilities, ensuring efficiency and user satisfaction.
• Training & Documentation: Develop and deliver end-user training programs, including training materials and manuals. Provide hands-on training for users to ensure proper application usage.
• EMR Support: Gain in-depth knowledge of Electronic Medical Records (EMR) functionality to provide support to end users, troubleshoot and resolve EMR-related issues in a timely manner, and ensure the system meets organizational workflow requirements.
• Super User Support: Serve as a subject matter expert (SME) for the EMR and other applications, providing guidance and support to super users.
• Issue Resolution: Quickly identify and resolve software and system issues, working independently to resolve complex problems or escalating as necessary.
• Collaboration with Vendors: Work with EMR vendors and other software providers to resolve technical issues and stay informed on upcoming features and system updates.
• New Functionality Rollouts: Participate in the planning and execution of new software features and functionality, including testing and user training before new releases.
• Continuous Improvement: Proactively identify process improvements within the system and recommend changes to enhance system performance, user experience, or workflow efficiency.
• Reporting: Utilize reporting tools and data analysis to support decision-making and generate reports as required for operations and management.

Qualifications:

Education & Experience:

• Education: Associate’s degree or equivalent experience in Information Technology, Healthcare IT, or a related field.
• Experience: 1-3 years of experience in IT support, systems administration, or application analysis. Experience with Electronic Medical Records (EMR) systems is highly desirable but not required.
• Project Management: Familiarity with project management principles is a plus. Experience managing small projects or participating in cross-functional team projects is preferred but not required.

Technical Skills:

• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with IT systems, including hardware and software troubleshooting.
• Basic understanding of EMR and other healthcare-related applications is preferred.
• Experience with reporting tools or system maintenance is a plus.

Key Skills & Abilities:

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Time management and organizational skills.
• Detail-oriented with a commitment to accuracy.
• Ability to effectively collaborate with cross-functional teams.
• Professionalism and a strong customer service orientation.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, and talk or hear.
• The employee is occasionally required to climb, balance, or lift and/or move up to 15 pounds.
• Work may involve periods of sitting or standing for extended durations.

Work Environment:

• The noise level in the work environment is generally moderate.
• The position requires the ability to handle a moderate level of stress and to manage competing priorities effectively.
• Occasional travel to different office locations or facilities may be required.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.