Patient Services Operator

Serves as initial contact for all callers. Receives and relays incoming telephone calls for the assigned area/clinic. Provides directory information and transfers calls as appropriate.  Provides additional clerical support as needed. 

DUTIES AND RESPONSIBILITIES:          

• Answers, screens, and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee, voice mail, or pager.
• Clears messages each morning and delivers to appropriate employees.
• Determines caller needs and directs them to the appropriate employee/locations.
• Responds to callers, clients, and employees in a courteous and professional manner.

• Composes and types routine correspondence as required.
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required.

• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Performs other related duties as assigned by management. 

QUALIFICATIONS: 

KNOWLEDGE/SKILLS:

• Excellent verbal and written communication skills.
• Proficient on the computer program(s) required for position.
• Strong interpersonal skills. 
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Computer and typing skills
• Versatility, flexibility, and a willingness to work within constantly changing

     priorities with enthusiasm.

     in the workplace.

• Bilingual skills a plus.
• Professional appearance and demeanor
• Ability to perform diversified clerical functions.

COMPETENCIES: 

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. 
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. 
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity, hand/eye coordination
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read 
   technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items less than 25 pounds
• Occasionally exposure to wet and/or humid conditions  (non-weather)
• Occasionally exposure to outside weather conditions 

Special Requirements

Requires sitting for extensive periods of time.  Requires ability to work under stressful conditions or working irregular hours.  Requires frequent exposure to communicable diseases, body fluids, toxic substances, medicinal preparations and other conditions common to a clinic environment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to work with a moderate noise level in the work environment is required.