What are the responsibilities and job description for the Customer Coordinator position at Genesis Products?
Description
Genesis Products is seeking a self-motivated, reliable, and organized individual to join our team as Inside Sales/Customer Service. The position requires consistently focused work, computer skills, the ability to learn custom software, and the ability to build relationships with new and existing customers. Individuals must demonstrate a professional, positive attitude, with excellent written and verbal communication skills.
Job Responsibilities
- Fills orders using internal ERP System, communicate expected delivery date, and backorders.
- Understand customer needs and requirements, field customer questions and concerns.
- Support Outside Sales Rep
- Communicate with various departments to troubleshoot, report, and track problems to insure on-time delivery.
- Meet and exceed established daily, weekly, and monthly customer metrics and other productivity goals successfully.
- Utilization of tools to identify and implement action plans to address gaps in metrics / Customer service levels.
- All other duties as assigned.
Salary : $50,000 - $65,000
