What are the responsibilities and job description for the Medical Billing/Collections Specialist position at Genesis Reference Laboratories?
Genesis Reference Laboratories (GRL) was founded in 2018 in our headquarters in Orlando, FL. In the beginning, there were only two lab staff and one accessioner, and the majority of testing consisted of only toxicology.
Over our short history, the leadership built a collaborative and dominating team that turned into the dynamic company you see today. This exceptional growth predominantly happened during the COVID-19 pandemic, and today we offer a comprehensive testing menu. This push helped us become the leading example of excellence in our industry. Our team is built to bring accurate and quick test results to ensure that every patient gets the best-individualized treatment.
We are a very successful organization with over 100 employees nationwide and we offer over 150 tests in Molecular and Toxicology. The good news is that we are still growing and expanding nationwide. We recently opened another lab in Colorado.
Our Mission
Our mission is to combine accuracy with integrity to supply healthcare professionals with clinically actionable data, in order to improve patient outcomes and our vision is to be the leader in diagnostic testing by redefining excellence through accuracy, compassion, and high-quality innovative solutions.
Our Vision
To be the leader in diagnostic testing by redefining excellence through accuracy, compassion, and high-quality innovative solutions.
Our Values
Excellence: We give 100% effort, always striving for excellence in what we do. We compete against ourselves to never be complacent. Clinicians and the patients they serve rely on our excellence. We eat problems for breakfast.
Integrity: We do the right thing, not the easy thing. We ask why. Ethics and compliance form our backbone.
Passion: We have enthusiasm, dedication, excitement, and positivity for what we do and how we grow. We question the status quo and stay curious. We are solution-oriented.
Leadership: We succeed personally and professionally. Leadership is an action, not a title. We work diligently to develop future leaders.
Transparency: We represent the truth in all that we do. Accuracy and clarity in our results. Radical candor as a team.
Community: All that is part of the GRL community will feel that they are a part of something special. We desire to build a GRL family community of clinicians and team members. We intend to be a staple presence in our local Orlando community and to be considered a great community partner.
Requirements:
Job Requirements and Duties
- Answering phone calls including but not limited to: Patient billing, insurance-related questions.
- Documenting customer interactions including phone calls, emails, inquiries, complaints or comments in appropriate systems.
- Processing patient payments and handling credit card information.
- Follow HIPAA, confidentiality, and compliance policies and procedures.
- Coordinating Insurance Prior Authorization Requests
- Sort and process mail.
- Triage calls and tickets when appropriate.
- Coordinate Revenue Cycle Management (RCM) issue resolution working closely with the sales team.
- RCM billing-working with third party billing vendors.
Required Qualifications
- High School Diploma or GED
- 2 year of medical billing experience
- Strong customer service skills
- Professional communication both written and verbal
- Problem-solving and critical thinking
- Strong attention to detail
- Ability to multitask, prioritize, and follow through on projects and assignments
- Flexible and adaptable to change with business needs
- Computer literacy and proficiency with Google documents
- Experience using Revenue Cycle Software and Excel
- Independent self-starter
- Reliable and dependable attendance
- Microsoft
- WPM 40
- Experience with compliance and confidentiality standards
- Emotional intelligence
- Bilingual in English and Spanish (a plus, not a requirement)