What are the responsibilities and job description for the Service Contract Specialist position at Genesis Resource Inc?
Company Overview
Genesis Resource has been the sole source distributor for Morse Watchmans KeyWatcher product within the states of Arizona, Nevada, and New Mexico for over 20 years. Morse Watchmans is a global leader and trend setter for the electronic key control industry and has been for the past 30 years.
Genesis is a small business that offers a consistent and profitable track record. We provide a positive working environment and support each staff member. We’ve been fortunate enough to develop a fun, yet productive culture at the office. This opportunity is for someone who wants to be both successful in their career and obtain a true work/life balance. We’re eager to find the right person for the job!
Company Benefits
- Group health insurance
- Dental insurance
- 401K and employer match contributions
Responsibilities
- Primarily responsible for client annual service contracts that consist of services, products and subscription renewals
- Identify client service contracts that are expired or are soon to expire
- Renew all client service contracts when expired or expiring
- Draft and present service contract renewals to clients
- Consistently follow up with urgency to decision makers for service contract renewals until payment or purchase order is received
- Call and email clients to maintain a healthy and satisfactory relationship
- Document calls, emails and virtual meetings with clients in Salesforce
- Update Salesforce as you discover inaccurate data
- Manage and work cases in Salesforce
- Collaborate with Genesis sales and tech support teams to ensure transparency and team success
Qualifications Required
- 1-3 years of customer support, sales or contract management
- Results driven – Ensuring clients renew their service contracts on an annual basis
- Confident in multi-tasking
- Excellent in oral and written communication skills
- Ability to resolve client’s complaints and concerns
- Teamwork: Willingness to partner with colleagues/clients to reach a common goal with an optimistic and focused attitude
Preferred Qualifications
- Proficient in Microsoft Office Suites
- Proficient in Salesforce
Salary : $35,000 - $50,000
