What are the responsibilities and job description for the IT Technician position at Genesis Technical Staffing, Inc.?

Job Description

Genesis Technical has an opportunity for a contract role that could go direct.

Job Summary

The IT Tech – FST is an entry-level position and is responsible for providing Tier 1 & eventually Tier 2 support for the company’s corporate network, including manufacturing, converting, and distribution facilities. This is a high visibility, high-impact position, key in maintaining the highest levels of end-user satisfaction and ensuring that the manufacturing process remains uninterrupted.

Minimum Requirements

0 - 1 years of work experience with a demonstrated history of achievement and progression utilizing technical skills, technologies, and systems. The qualified candidate will have a minimum of an Associate’s Degree in Information Technology or related field.
0 – 1 years of work experience in a related technology field with a Bachelor’s Degree in Information Technology or a related field

Job Description Details

The IT Tech – FST’s primary responsibility is to provide support of computers and the associated networks in both the Business and Process Control environments. This candidate is new to the field and will learn how to apply a broad knowledge of principles, practices and procedures related to providing computer and IT technical support in a large enterprise environment. As an IT Tech - FST, this person is expected to be a quick and eager learner, proactively seeking knowledge and requesting help as required. At all times, the candidate is expected to maintain performance and decorum consistent with the company’s core values.

Key Job Tasks

Active learning of company’s Corporate IT standards and policies

Provide ongoing feedback / communication to IT Supervisor - LSC and team members.

Uphold the company’s IT and OT cybersecurity standards on business and Process Control Networks via your actions and communications.

Coordinates and supports activities assigned by the Service Desk, or other internal IT teams or projects.

Participate in on-call rotation to provide 24 / 7 support for the site.

Perform and / or help support Tier 1 & eventually Tier 2 hardware break-fix services on PCs, Laptops, Network Printers, Servers, etc.

Perform and / or help support Tier 1 & eventually Tier 2 IMAC (installs, moves, adds, changes) services, including hardware rollouts, refreshes, and other hardware deployment-related activities on PCs, Laptops, Printers, Wireless Handhelds, etc. in the corporate and PCN-OT environments.

Perform Tier 1 & eventually Tier 2 support services by installing and troubleshooting hardware, software, and networks in the corporate and PCN-OT environments.

Provide assistance to other Business / IT teams as required

Abilities required

Basic knowledge and understanding of IT networking concepts

Some knowledge of asset management, software asset licensing and compliance and support agreements for IT-related equipment in both the Business and Process Control networks

Off-hours availability coordination with other IT staff members

Travel to different locations, as needed

Technical Skills Required

Basic level of knowledge of various Physical Network Components (LAN / WAN, TCP / IP, IP Address, Backup Power, Cabling Management, etc.)

0 - 1 years’ experience supporting MS Server environment.

0 - 1 years’ experience and proficiency with common operating systems & virtualization (Windows and VMware)

Genesis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay will depend on experience.

Company Description

Genesis Technical Staffing, Inc., provides proven staffing solutions for the professional work environment. We offer more than 30 years’ experience in matching the most qualified engineering, design, and technical talent with the most innovative industrial, engineering, and technical companies. Our unique approach is based on integrity, honesty, and the sincere desire to foster mutually beneficial relationships. At Genesis, your success is our success. Genesis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absenc

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