What are the responsibilities and job description for the Call Center Support position at Genesis10?
Genesis10 is seeking Call Center/Technical Support Specialists for a 12-month contract position. This position will work onsite five days per week and is located in Charlotte, NC.
There are two separate shifts between the two positions.
9am - 6pm or 11am - 8pm EST
Compensation: $25.00 per hour, W2
Job Description:
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
There are two separate shifts between the two positions.
9am - 6pm or 11am - 8pm EST
Compensation: $25.00 per hour, W2
Job Description:
- Will be working in a Call Center environment to provide customer support.
- Will need to have an understanding of the call center environment as it has a very strict schedule to manage maximum coverage of the phones.
- Candidates need flexibility for working in a support environment, answering calls, emails, etc
- Resources who have worked within a technical support role in the past Level 1 or 2 would be a good match for this position. It is not highly technical they should provide excellent customer service via the phone and have excellent written and verbal skills to support the customer base.
- The call volume will not be measured as much as providing a resolution to the issue when brought forward.
- 1 years of Customer Service or Technical Support experience
- 1 years of Call Center experience.
- Microsoft Office and proficient PC skills
- Demonstrate adaptability and flexibility
- Prior experience providing support with technology within a call center environment.
- Resources should have general technology exposure and experience providing support across multiple platforms and environments will be helpful.
- Top skills: 1) Broad Technical Exposure 2) Strong Communication Skills - Phone and Written Communication skills and 3) Phone Support background
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as the Best Company for Work-Life Balance, and as the Best Company for Career Growth, Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10-74123698
Salary : $25
