Demo

Call Center Support Analyst - Technical Support

Motion Recruitment
Charlotte, NC Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/15/2025

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Call Center Support Analyst in Charlotte, NC (On Site).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration : 12 Months

Required Skills & Experience

  • Microsoft Office
  • Proficient PC Skills
  • Must be flexible, working in a support environment , answering call, emails, etc
  • Prior experience providing Support with technology within a call center environment. Resources who have worked within a Technical Support role in the past Level 1 or 2
  • Ability to provide excellent customer service via the phone and have excellent written and verbal skills to support customer base.
  • Should have general technology exposure and experience providing support across multiple platforms and environments will be helpful.

Desired Skills & Experience

  • Prefer call center experience.
  • Understanding of the call center environment has it has a very strict schedule to manage maximum coverage of the phones.
  • Customer Service orientated.
  • What You Will Be Doing

  • Participate in or provide support for low complexity initiatives within Business Execution.
  • Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
  • Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
  • Provide information to client personnel in Business Execution.
  • Call volume will not be measured as much as providing resolution to the issue when brought forward.
  • Broad Technical Exposure

  • Strong Communication Skills - Phone and Written Communication skills
  • Phone Support background
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