Client Support Analyst

Genesis10 is seeking a Desktop Support Techician for our client in the Energy industry. This Contract to Hire position is located in Pasco, WA 99301, 100% onsite

W2 Hourly Pay rate range: $20-25/hr DOE

Description:
The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects and provide in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems. The ability to communicate effectively and professionally with business users, clients and internal IT support elements is a must.

Responsibilities:

• Excellent customer service, interpersonal and communication skills
  Strong prioritization skills
• Ability to adapt to changing technologies and learn new technologies
• Hardware & software Application Maintenance and Support
• Perform asset management requirements
• Comply with Client's IT Standard Processes and Procedures
• Comply with IT Client Services organization and IT security policies
• Coordinate resolution activities with all involved parties, but serve as the single point of contact for end users
• Duties as assigned by manager

Requirements:

• Bachelors in Information Technology or Associates plus 3-5 years of Experience
  Desktop/Laptop Imaging experience
• Expertise supporting MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix,
  Remote Assistance/ Remote Desktop, Client Desktop/Laptops, Multi-Function printers

Desired Skills:

• Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
  

W2 Status:
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20 years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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