What are the responsibilities and job description for the Desktop Support Analyst position at JoCo?
What is the position?
The Desktop Analyst will provide a high level of hardware / software and application support to company’s end users with ticket management activities.
What will you do?
As a Desktop Analyst, you will :
- Provide Application and Desktop Support services including : troubleshooting for server, network, PC, mobile devices, phone, printer hardware and software, handhelds.
- Provide in-person, desk-side and remote support to business users.
- Serve as the point of contact for end users, specifically in troubleshooting.
- Collaborate with relevant parties for resolution endeavors.
- Perform re-imaging and software installations.
- Assist with operating system upgrades, refreshes, etc.
- Test, troubleshoot, and validate system updates.
- Travel between Pasco, Spokane, and Plymouth on as-needed basis.
- Other duties as assigned.
What are the requirements?
You would be really happy working here if :
