Desktop Support Manager

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Desktop Support Manager for a Full-Time position.

Job Summary :

This role is largely responsible for providing remote telephone-based operational support services to the organization. We are looking to fill a need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, as such it will require commitment on your part as well as ours.

Essential Functions :

• Supervise on-site Deskside support services
• All aspects of both Remote and Deskside computer support
• Owning, tracking and resolving Information Technology (IT) incidents and requests
• Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
• Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems

This DSM operational support role requires a service-oriented mentality, high sense of ownership of the incidents, problems, and requests, focus on managing and resolving issues in alignment with the SLAs, establishing and maintaining communication with technology customers to keep them updated with the status of their requests, and proactively escalating any issues that cannot be resolved within the established timeframes.

Knowledge Requirements :

Education :

Experience :

Five (5) years’ supervisory experience in an enterprise call center - help desk - service desk – desktop support operations, configuring, installing, troubleshooting, and maintaining MS Windows operating systems in a large network environment.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

NuAxis is an Equal Opportunity / Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.

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